FAQ

WHERE TO BUY:
Can I shop in person? 

Check out @KozeKandles on IG Highlights to see where we are popping up next! 




What is Koze Rewards?

Our new rewards program that allows you to earn Koze Koins to redeem for future purchases. Please see our rewards page for more info. 


Shipping:

Where do you ship?
Currently we only ship within Canada and the US.

How long does standard shipping take?
Depending on your location, product availability and your delivery option, shipping may take anywhere from 5-10 business days.

Do I qualify for free Local Pickup?
Anyone, please select "local pickup" at checkout. Please e-mail us at kozekandles@gmail.com to arrange pick up times. 

Do I qualify for free Local Delivery?
If you spend above our minimum you will qualify for free delivery. 

How long does Local Delivery take? 
Local Delivery may take anywhere from 5-7 business days, during holidays, expect possible delays. 

Do you offer contactless delivery/pickup options? 
We can do contact-less local delivery and pickup for convenience.

Materials: 

What does your wax consist of?
Our wax is a plant based Coconut-Soy blend. 

How often are new scents added to the site? 
New scents are typically released as the seasons change. To stay in the know, please subscribe to our e-mail list. 
 
Are your candles safe for outdoor use?
For your safety and to prevent any fires or potential damages to property, we do not recommend the use of our candles outdoors, on any unstable surfaces, near any fans or anywhere windy.

Are your candles free of harmful chemicals? 
Yes! We are proud to say that our candles do not emit any harmful chemicals, no phthalates or parabens & our wax and scents are certified Vegan! 

How do I use your car diffuser?
Please see instructions on the car diffuser page or on the product itself. 

How do I use your reed diffuser? 
More reeds = more intensity. We recommend using all reed sticks for the best performance. Please flip your reed sticks periodically to refresh the scent.

What are the Koze Dryer Balls made of?
100% Wool


Terms & Conditions:

By purchasing our candles, you are agreeing to our terms & conditions. 

  • On your first burn and every burn thereafter to ensure an even burn every time and reduce the wax left on the edges of the tin, burn the candle until the wax pool reaches the edges! 
  • Discard candle once it has reached 0.5"  of wax remaining to ensure a safe burn! 
  • Do not leave candle burning unattended (i.e leaving in reach of children/pets, falling asleep, or leaving the room it is lit in) 
  • Further burning instruction on the bottom of the candle on warning label! 
  • Although our wicks are self trimming, ensure wick is 1/4" before relighting! 
  • Do not burn candles for longer than 4 hours 
  • Do not burn candles near any flammable materials or items 
  • Do not burn candle near any moving air (i.e beside open window, in front of fan) 
  • Ensure candle is burned in ventilated area!